FAQ
Frequently Asked Questions
After Sales
What material do you use for nylon cable ties?
We use ASCEND Vydyne PA66 material from the USA.
What certifications do you have?
Our products comply with UL, CE, RoHS, REACH, and other international safety and environmental standards. Additional certifications are available upon request.
What is your delivery time?
Typically 15 days for 100 cartons and 20 days for a 20ft container.
What payment methods do you accept?
We accept L/C, D/P, T/T, and Western Union.
Do your cable ties offer UV protection?
Yes, we can add UV stabilizers to enhance UV resistance.
Can you provide customized products?
Yes, we offer customized designs, packaging, and OEM services.
After Sales
What is the warranty period for your cable ties?
We offer a 12-month quality guarantee to ensure our products meet industry standards.
How do you handle quality issues?
Please provide detailed photos or videos, and our after-sales team will respond within 24 hours. If necessary, we will arrange replacements or compensation.
Can I get samples for testing?
Yes, we provide free samples for testing; you only need to cover the shipping cost.
Do you support OEM or custom packaging?
Yes, we offer OEM services and can customize logos, packaging, and specifications according to your brand needs.
How do you ensure product safety during shipping?
We use professional packaging methods and conduct 100% quality inspections before shipment to ensure safe delivery.
Design
What are the standard colors of your nylon cable ties?
Our standard colors are natural (white) and black, but other colors can be customized upon request.
What are the common sizes available?
We provide cable ties in widths ranging from 2.5mm to 12.0mm and lengths from 80mm to 1500mm, with custom sizes available.
Do you offer reusable cable ties?
Yes, we offer adjustable, reusable cable ties that are ideal for temporary bundling or frequent adjustments.
What type of locking mechanism do your cable ties have?
Our cable ties feature a self-locking design with an internal gear structure for secure fastening.
Do you provide high-temperature or low-temperature resistant models?
Yes, we manufacture high-temperature-resistant cable ties (up to 150°C) and cold-resistant cable ties (down to -60°C) for specialized applications.
Standard
What international standards do your cable ties comply with?
Our products meet UL, CE, RoHS, ISO9001, and REACH standards for safety and reliability.
Are your nylon cable ties environmentally friendly?
Yes, our cable ties are non-toxic, halogen-free, and compliant with EU REACH and RoHS regulations, containing no harmful substances.
What industry standards do your cable ties meet for tensile strength?
Our cable ties comply with GB/T 19830-2005 and ASTM D4066 standards, ensuring excellent tensile strength.
Do your products undergo third-party quality testing?
Yes, our products are regularly tested by international certification bodies such as SGS and TUV to ensure compliance with quality standards.
Can you provide COA (Certificate of Analysis) and MSDS (Material Safety Data Sheet)?
Yes, we can provide COA, MSDS, and other relevant certification documents upon request.
Production Capability
What is your factory’s daily production capacity?
Our factory produces over 500,000 cable ties per day, ensuring sufficient supply for bulk orders.
How long is your production lead time?
Standard orders take <15 days, while bulk or custom orders typically require <30 days.
Do you use automated production equipment?
Yes, we utilize fully automated injection molding machines and precision molds to ensure high-quality and efficient production.
Do you accept small batch orders?
Yes, we support small MOQ (Minimum Order Quantity) orders, and the specific quantity can be negotiated based on your needs.
Do you conduct quality inspections during production?
Yes, we perform 100% quality checks, including raw material inspection, in-process checks, and final product testing.
Other
Which industries use your nylon cable ties?
Our cable ties are widely used in electrical, automotive, marine, construction, agriculture, and industrial packaging industries.
Can you provide anti-counterfeiting labels or brand protection measures?
Yes, we can add custom anti-counterfeiting labels to the products or packaging to protect your brand.
Where is your factory located?
Our factory is based in Zhejiang, China, near major ports for convenient export logistics.
Do you support FOB, CIF, or DDP trade terms?
Yes, we offer various trade terms, including FOB, CIF, and DDP, based on customer requirements.
How can I get a quotation?
You can contact us via WhatsApp, email, or submit an inquiry through our website. Our sales team will respond within 24 hours.